Effective Date: July 24, 2026
This Shipping Policy applies to all orders placed on the official small fitness gear e-commerce platform operated by FitnessKIT GmbH, accessible at www.fitnesskitde.com. It outlines clear, transparent rules for order processing, delivery timelines, shipping fees, tracking and post-shipping support for all our curated compact fitness products including yoga blocks, resistance bands, massage balls and all other workout accessories tailored for users of every fitness level. This policy is designed to help you fully understand how we handle your orders from the moment you complete checkout, and ensure a smooth, reliable delivery experience for every customer.
1. Order Processing Timeline
Once you successfully place an order and your payment is fully confirmed on our website, our in-house warehouse team will begin processing your order immediately during our official operating hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. CET.
- All in-stock fitness tools will be inspected for quality, securely packaged and dispatched within 1 to 2 working days. Orders confirmed after 3:00 p.m. CET on working days will be processed on the next following business day.
- No order processing, packaging or dispatch services are available on public holidays recognized in Germany, and weekends. Any orders placed during these off-periods will be prioritized for processing on the first upcoming working day after the holiday ends. You will receive an automated order confirmation email at your registered email address right after you complete checkout, and a second dispatch notification the moment your order leaves our warehouse.
2. Shipping Coverage and Delivery Timelines
We offer reliable shipping services across all regions of Germany, and standard delivery options to all 27 EU member states to meet the needs of our broad fitness community:
- Domestic Germany Shipping: For all delivery addresses within Germany, our standard delivery takes 2 to 5 working days from the dispatch date. Our partnered local logistics teams are trained to handle small fitness parcels carefully to avoid any damage to your yoga blocks, resistance bands or massage balls during transit.
- EU Cross-Border Shipping: For orders being delivered to other European Union countries, standard delivery takes 5 to 10 working days from the dispatch date. All parcels are pre-cleared for standard EU cross-border logistics to minimize extra customs delays for our customers.
- Please note that delivery timelines are estimated reference values, and rare unexpected situations such as extreme severe weather, temporary logistics network adjustments or local public health emergencies may cause minor delays that are out of our direct control. If your delivery is running 3 or more working days beyond the estimated timeline, you can contact our customer support team for a full status update.
3. Shipping Fee Rules
We maintain a simple, customer-friendly shipping fee structure to keep your overall cost of purchasing high-quality small fitness tools as affordable as possible:
- All orders with a total value of 50 EUR or more qualify for free standard shipping anywhere within Germany automatically, no extra code required at checkout.
- For domestic orders under 50 EUR, a flat standard shipping fee of 3.99 EUR will be added to your checkout total.
- For all EU cross-border orders, a flat shipping fee of 7.99 EUR applies to all parcels, regardless of order value. We currently do not offer free shipping for non-German EU regions.
- We also provide optional expedited domestic shipping service for customers who want to receive their fitness gear faster. The expedited shipping fee is 9.99 EUR, and your order will be prioritized for dispatch on the same working day and delivered to your address within 1 to 2 working days.
4. Order Tracking
The moment your parcel is dispatched from our warehouse, we will send a full shipping confirmation email to your registered contact email address (duskpz@fitnesskitde.com is our official support inbox that you can reply to for queries), which includes your unique logistics tracking number and a direct link that allows you to view real-time location updates of your parcel at any time. You can also enter your order number and tracking code directly in the “My Account” section on www.fitnesskitde.com to check the latest delivery status whenever you want. We recommend that you do not share your tracking information with unrelated third parties to ensure the safety of your parcel.
5. Delivery Issues and Support
If your parcel shows as successfully delivered but you have not received it, if your parcel arrives with obvious damage to the outer packaging that may affect the fitness products inside, or if you encounter any other shipping related problems, please contact our customer support team promptly:
- We will work with our logistics partner immediately to conduct a full delivery investigation for lost parcels. If the parcel is confirmed lost in transit, we will offer you the choice between a free re-dispatch of your full ordered products, or a 100% full refund back to your original payment method.
- If you receive a product that is damaged due to improper transit handling, please take clear photos of the outer damaged packaging and the affected product, send these materials to our support team within 48 hours of receiving the parcel, and we will arrange a free replacement for you at no extra cost. We strictly comply with the rule outlined in our Refund and Returns Policy, and will never issue a “refund only” request that allows you to keep the damaged product; all corresponding replacement services follow our standard return and exchange workflow.
6. Contact Information
If you have any questions, special delivery requirements or concerns about our shipping services, you can reach out to our team at any time via the following official contact methods:
- Postal Address: Hebelstraße 11, 76698 Ubstadt-Weiher, Germany
- Official Contact Email: duskpz@fitnesskitde.com
- Contact Phone: +49 7251 4410060
Our customer service team will respond to all your shipping related inquiries within 24 working hours during our office hours (Monday to Friday 8:00 a.m. – 5:00 p.m. CET).