Refund and Returns Policy

‌Effective Date: July 24, 2026‌

This Refund and Returns Policy applies to all product purchases made through the official fitness gear e-commerce website operated by FitnessKIT GmbH, accessible at www.fitnesskitde.com, for our full range of compact small fitness tools including yoga blocks, resistance bands, massage balls and all other workout accessories we curate for users of every fitness level. This policy outlines clear, transparent terms for all return requests, and we explicitly emphasize that ‌purely partial or full refund requests without returning the purchased physical product are not permitted under any circumstances‌, to ensure fair and equal treatment for all our customers, and support our ability to keep offering high-quality, affordably priced fitness gear to our entire community.

1. Eligibility for Return

To qualify for a valid return process, your request must meet all the following requirements:

  • You must submit your return application via email to our customer support team at duskpz@fitnesskitde.com within 30 calendar days from the date you successfully receive your ordered fitness product.
  • The product you intend to return must be in original, unused, resalable condition, with all original factory packaging, labels, accessories and documentation fully intact and undamaged. Unsealed foam yoga blocks, used resistance bands or massage balls that show obvious signs of wear, sweat stains or damage caused by improper use do not qualify for return, for public health and hygiene reasons.
  • ‌No standalone “refund only” requests that do not include returning the full physical product will be approved under any condition‌. This rule applies to all order scenarios, including cases where customers claim partial dissatisfaction with product features, change their mind about the purchase, or find the product does not match their personal usage preference without verified quality defects. Once you receive the physical product, you must send the full item back to our designated return warehouse to initiate any processing for exchange or refund.

2. Strict “No Refund Only” Rule Details

FitnessKIT GmbH maintains a zero-tolerance policy for requests that demand a full or partial monetary refund without the corresponding return of the purchased product. This policy is designed to prevent fraudulent order practices that unfairly undermine our operations and the interests of all other customers:

  • If you submit a request for a full or partial refund without providing valid return shipping tracking information and sending the physical product back to our official return address, our support team will immediately notify you that your request does not comply with our policy, and we will not process any monetary compensation under this condition.
  • Even in cases where customers report minor product aesthetic imperfections that do not affect normal usage of the fitness tool, we will not approve a partial refund to keep the product. You may either return the full item for a full refund of your original purchase price, or choose to keep the product and we can provide you with exclusive store discount vouchers for your future purchases on www.fitnesskitde.com as a goodwill gesture, but no direct monetary partial refund that lets you retain the product will be issued.

3. Return Process Steps

  1. Send your return application email to duskpz@fitnesskitde.com, with your order number, full name, contact information, and a clear description of the reason for your return request. Our customer service team, available during office hours Monday to Friday 8:00 a.m. – 5:00 p.m. CET, will reply to your application within 24 working hours and send you the designated official return address.
  2. Pack the product securely to avoid damage during return transit, send it to the address we provide, and save the shipping tracking number. For returns caused by verified product quality defects or our shipping error that sent you the wrong item, we will cover your return shipping cost and provide you with a shipping compensation code after we receive the returned package. For returns initiated by personal preference changes, you will be responsible for covering the return shipping fee.
  3. Once our warehouse team receives, inspects and confirms that your returned product meets all return eligibility requirements, we will process your corresponding request: you can choose to receive a full refund of your original purchase amount to your original payment method, or exchange the item for another equivalent fitness product from our shop catalog. The refund process usually takes 3 to 7 working days to show up in your account, depending on the processing speed of your payment service provider.

4. Exceptions and Special Cases

The only scenarios where you do not need to return the product to get a full refund are very limited verified cases where the received product is confirmed by our team to have severe, irreparable manufacturing quality defects that make it completely unusable, and returning the item would create unreasonable safety or cost burdens for you. Even under these very rare special circumstances, our team will conduct a full independent verification process before making any decision, and we will never approve arbitrary refund-only requests submitted without sufficient valid proof.

If you have any questions about our Refund and Returns Policy, you can contact us at any time via:

  • Postal Address: Hebelstraße 11, 76698 Ubstadt-Weiher, Germany
  • Email: duskpz@fitnesskitde.com
  • Phone: +49 7251 4410060